Refund Policy
Last updated: 19.10.2026
1. Who processes payments
All payments for the Basic and Pro subscriptions are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record — meaning Paddle is the authorized reseller of record for these transactions, not Pallet Planner directly. Refunds are therefore handled according to Paddle's refund policy.
2. Standard refund window
As a rule, Paddle reviews refund requests submitted within 14 days of the billing date, for a valid reason (e.g. a technical error, a duplicate charge, or the service not matching its description). Each request is reviewed individually.
3. How to request a refund
Contact us at ivopengezov@gmail.com with a description of the issue and the transaction date, or reach out to Paddle Support directly, referencing the order number from the payment confirmation email sent by Paddle.
4. Cancelling to avoid future charges
Subscriptions renew automatically every month. To avoid being charged for the next period, cancel your subscription from your account before the next renewal date — cancelling stops future charges but does not automatically refund an already-paid period.
5. Free trial
Each plan (Basic, Pro) includes a 7-day free trial. If you cancel before the trial ends, you will not be charged.